Quality Control Officer (Ref: PK8914)

NEW VACANCY! (PK8914)

QUALITY CONTROL OFFICER

EAST MIDLANDS

Salary Dependent on Experience + Company Pension + Overtime + Death in Service Benefit

Monday to Friday - 08:30 to 17:00

Our client is a market leader with an international customer-base, serving a broad range of customer sectors. Products include flexo & digital printed self-adhesive & in-mould labels, sleeves, packaging, cartons, premium decoration, creative design, and branding. Ethical and environmental responsibility is at the heart of all global operations.

They are now looking for a dedicated Quality Control Officer to support production excellence and uphold product standards. You will play a key role in maintaining quality throughout all stages of production.

Primary Duties

• Inspection & Verification - Carry out in-process and final product inspections to verify conformity with technical and aesthetic specifications.
• Record Keeping - Complete and maintain detailed quality logs, including non-conformance reports, audit records, and corrective action documentation.
• Production Oversight - Observe manufacturing activities to ensure compliance with operational procedures, hygiene standards, and customer protocols.
• Issue & Complaint Resolution - Detect and document quality issues or deviations.
• Log and investigate customer complaints - Support root cause investigations and assist in implementing corrective/preventative actions.
• Collaborate with internal teams to ensure timely resolution and customer follow-up.
• Calibration & Equipment - Confirm that measurement tools and inspection devices are functioning correctly and are regularly calibrated.
• Interdepartmental Support - Act as a liaison between quality, production, and service teams to manage and resolve quality-related challenges.
• Training - Assist in training production and operational staff on quality procedures and incident handling protocols.
• Improvement Initiatives - Identify trends in non-conformance, suggest solutions, and participate in continuous improvement efforts to enhance overall product integrity and reduce waste.

Candidates Profile:

• Essential Skills & Knowledge
• Sharp eye for detail and accuracy
• Solid understanding of industry-relevant quality frameworks (e.g., ISO, BRC)
• Confident communicator, both written and verbal
• Analytical mindset with a proactive approach to problem-solving
• Able to work autonomously or within a team
• Comfortable using spreadsheets and quality tracking software

Experience & Qualifications:

• Background in a quality-focused role, preferably within printing, packaging, or manufacturing
• Demonstrated experience with customer complaint handling and resolution
• Familiarity with inspection tools, technical specs, and documentation
• Exposure to print and label processes is advantageous
• Training in internal auditing or quality systems is a plus