Account Manager - Signage (Ref: SN7245)

NEW VACANCY! (SN7245)

ACCOUNT MANAGER - SIGNAGE

STAFFORDSHIRE

£Open (Depending on Experience) + Bonus + Pension

Our client is a leading provider of signage and printing solutions, dedicated to delivering high-quality products and exceptional customer service. They specialise in a wide range of signage, including indoor and outdoor displays, static & digital, vehicle wraps, and large format printing services. Their goal is to help businesses and organisations effectively communicate their brand and message through innovative signage solutions.
As an Account Manager, you will play a critical role in managing key client accounts, fostering strong relationships, and driving business growth. Your primary focus will be on expanding their customer base, maintaining existing client relationships, and ensuring customer satisfaction. This is a strategic and customer-centric role that requires excellent communication, negotiation, and leadership skills.

Responsibilities / Requirements:

• Key Account Management: Build and maintain relationships with key clients, understanding their business objectives and identifying opportunities for collaboration and growth.
• Business Development: Develop and implement strategic plans to expand the customer base, identify new business opportunities, and achieve sales targets.
• Customer Relationship Management: Serve as the primary point of contact for clients, ensuring prompt and professional response to inquiries, concerns, and requests.
• Sales and Negotiation: Lead sales efforts by preparing and presenting proposals, negotiating contracts, and closing deals in alignment with company objectives.
• Cross-functional Collaboration: Collaborate with internal teams including design, production, and installation to ensure seamless execution of projects and meet customer expectations.
• Project Management: Oversee the entire project lifecycle, from initial concept to final installation, ensuring projects are delivered on time, within budget, and according to client specifications.
• Customer Satisfaction: Monitor customer satisfaction levels, proactively address any issues, and continuously seek feedback to improve their products and services.
• Market Research: Stay up to date with industry trends, competitor activities, and market dynamics to identify opportunities and maintain a competitive edge.
• Reporting and Analysis leading Team Meetings: Prepare regular sales reports, forecasts, and performance analysis to track progress, identify areas for improvement, and make informed business decisions.
• Responsible for the development and training of the additional account managers in the team.
• Through the conduction of quarterly reviews, appraisals and supporting them in their work.

Person Specification:

• Education and Experience: Further education in business administration, marketing, or a related field. Proven experience of at least 5 years in sales or account management, preferably in the signage manufacturing industry.
• Industry Knowledge: Strong understanding of the signage industry, including materials, production processes, and installation techniques.
• Sales and Negotiation Skills: Demonstrated ability to successfully lead sales efforts, negotiate contracts, and close deals while maintaining strong customer relationships.
• Customer Focus: Excellent customer service skills with a passion for building and maintaining client relationships. Proven track record of meeting and exceeding customer expectations.
• Communication and Leadership: Exceptional verbal and written communication skills, with the ability to effectively present ideas and influence stakeholders at all levels. Strong leadership skills to drive collaboration and motivate cross-functional teams.
• Project Management: Proven experience in managing multiple projects simultaneously, ensuring timely delivery, and meeting project goals.
• Analytical Skills: Strong analytical and problem-solving abilities, with the ability to analyse sales data, identify trends, and develop actionable strategies.
• Self-Motivated: Proactive and self-driven individual who takes initiative, demonstrates resourcefulness, and thrives in a fast-paced environment.
• Technology Proficiency: Proficient in using CRM software,(Clarity Preferred) MS Office Suite, and other relevant sales and project management tools.
• The responsibilities outlined in the job description are subject to change from time to time to reflect changes in business requirements. The post holder will be fully consolidated on any significant changes.