Key Account Manager - Woven/Clothing Labels (Ref: PK8819)

NEW VACANCY! (PK8819)

KEY ACCOUNT MANAGER - WOVEN / CLOTHING LABELS

£Open depending on experience + 33 Days Holidays + Bank Holidays + Car Allowance + Pension

Hybrid Working Split between homebased, office based and onsite with the client

Our client a leading labelling solutions and brand management provider to the clothing industry. With a full range of self-adhesive labels, tags, swing tickets, woven and care labels, barcoding and security labels they have many of the worlds most recognised clothing brands as clients.

They are currently looking for a Key Account Manager to join their team to manage some of the company's key accounts. Candidates will ideally come from an Apparel/branding/trims background.

Overview:

• Lead role and daily point of contact for client
• Working as part of a global team
• Personally responsible for your allocated client's budget
• Reporting to the Managing Director

Responsibilities:

• Reporting to the MD - regular updates and monthly progress reports including sales vs budget figures
• Develop and agree your sales budget and targets with the MD and deliver/exceed
• Develop and maintain strong relationships with client decision-makers through regular in-person, phone, or electronic meetings
• Embed yourself within the client as required (at least bi-monthly) - with a consciousness of dedicated Account Manager commitments
• Document and circulate meeting minutes to relevant colleagues, specifically Account Manager and client where applicable
• Arrange debrief meetings with relevant colleagues where necessary
• Maintain existing client relationships by presenting new products and services in a professional manner
• Network extensively within the client's organisation to maximise awareness and understanding of the company's complete offer
• Promote the company's full range of products, services and core values at all times ensuring you are representing the company in the best light
• Promotion and education to client of Web Order System
• Understand the Company goal/purpose to enhance the Company's performance and maximise margin opportunity
• Price negotiation - work closely with Global Purchasing Teams
• Collaborate with design and Account Manager(s) to meet the client's needs
• Negotiate stock holding and service level agreements - agreed and signed by client decision maker
• Work with the client to manage stocks in all locations with regular updates on slow moving/old stock and arrange invoicing and disposal accordingly
• Maintain i-Snapshot on a daily basis to track activity
• Mentor Account Managers and other internal team members on specific client requirements as necessary
• Keep up to date on current trends and all products the company can offer
• Have contingency plans in place for when events go against the Company

Personal Attributes:

• Demonstrate relentless persistence to get the job done
• Ability to present at all levels
• High level of negotiation/closing skills
• Strive at all times to exceed client's expectations
• High level of customer service whilst maintaining close attention to Company profitability
• Effective, professional and inter-personal communication skills
• Travel UK and abroad will be required as part of the role when necessary
• Image - mirror the client
• Excellent attention to detail, record keeping and administration
• Call planning, project management, good systems knowledge:- Microsoft 365, Sharepoint, Teams, and internal Umbrella, i-Snapshot
• Awareness of your personal cost effectiveness, stock write off cost, sample cost, own expenses cost
• Working as part of a team to meet Company objectives
• Personal development
• Adherence to the practises and procedures of the company as outlined within QMS manual and departmental processes