Internal Account Manager / Sales Coordinator (Ref: PK9162)

NEW VACANCY! (PK9162)

INTERNAL ACCOUNT MANAGER / SALES COORDINATOR

COMMUTABLE FROM CAMBRIDGESHIRE / SUFFOLK

SALARY £32-35K (Depending on Experience)

HOURS OF WORK: Monday to Friday - 8.30am till 5pm

Our client is a leading UK manufacturer of corrugated cardboard packaging, serving a wide range of markets throughout the UK with sustainable, high-quality products. They offer bespoke packaging solutions, including e-commerce and retail-ready packaging.
They are currently looking to recruit an Internal Account Manager / Sales Co-Ordinator who will be responsible for managing and developing relationships with existing customers to drive account growth. The successful candidate will have on a proactive and organised approach to account management, combining strong commercial awareness with excellent customer service skills.

Key Responsibilities:

• Respond promptly and professionally to online and telephone enquiries
• Build and maintain strong, long-term relationships with key customers
• Retain and grow an assigned portfolio of accounts to ensure continued profitability
• Identify customers with growth potential & proactively drive additional sales opportunities
• Prepare, process, and follow up on sales quotations and customer orders
• Set up accurate product specifications to ensure orders are produced correctly
• Apply excellent attention to detail and organisational skills across all tasks
• Liaise closely with internal departments to ensure customer requirements are met in terms of specification, costings, and lead times
• Investigate and resolve order discrepancies or customer satisfaction issues collaboratively and efficiently
• Work closely with colleagues to encourage a positive, supportive, and high-performing team environment
• Provide support and cover for team members and other departments during periods of holiday or absence

Requirements:

• Strong communication skills, both written and verbal
• Excellent organisational skills and attention to detail
• Proactive and commercially aware approach
• Ability to manage multiple priorities and deadlines
• Strong relationship-building skills
• Team-oriented with a collaborative mindset
• Previous experience in account management, sales support, or customer service (packaging or manufacturing experience desirable but not essential)