Internal Account Manager / Estimator (Ref: PK9195)

NEW VACANCY! (PK9195)

INTERNAL ACCOUNT MANAGER / ESTIMATOR

NORTH EAST (Please contact me for further location details)

SALARY GUIDE: CIRCA £28K (Flexible Depending on Experience)

HOURS OF WORK: Monday to Friday - 9am till 5.30pm

Our client is a privately owned BRC accredited carton manufacturer based in the North of England. They sell into a range of markets including finance, FMCG, manufacturing, communications, cosmetic, beauty, household, DIY, and pet care markets.

They are currently recruiting for a highly organised and commercially aware Internal Account Manager to support clients across litho printed carton packaging, commercial print, direct mail, and fulfilment. This is a dynamic, client-facing role responsible for managing customer enquiries from initial quotation through to final delivery. Candidates should have experience in at least one of these sectors, with a strong preference for those who have worked with litho printed carton packaging.

Key Responsibilities:

• Be the key internal point of contact between clients and production teams, ensuring all projects are delivered accurately, on schedule and within agreed budgets
• Manage incoming client enquiries, interpreting briefs and specifications accurately
• Prepare detailed estimates and create customer quotations using the company's Management Information System (MIS)
• Process and convert orders into internal job instructions within the MIS
• Raise internal requisitions and purchase orders through the MIS system
• Develop and maintain critical paths to ensure projects stay on schedule
• Coordinate with production, pre-press, purchasing, logistics, and fulfilment teams
• Liaise with external suppliers where necessary
• Proactively manage timelines, flagging risks and resolving issues
• Handle internal and external queries professionally and efficiently
• Maintain accurate job records and documentation within the MIS system
• Ensure projects meet quality standards, cost targets, and customer expectations
• Build and maintain strong client relationships to encourage repeat business

Requirements:

• Experience within litho printed carton packaging, commercial print, direct mail or fulfilment environments
• Strong knowledge of print production processes and industry terminology
• Proven experience working with a MIS System, ideally Tharstern MIS
• Experience preparing estimates, managing job costing and coordinating production workflows
• Ability to interpret artwork specifications and understand production requirements
• Excellent organisational skills with the ability to prioritise workload effectively
• High level of attention to detail and accuracy
• Strong communication skills when working with both internal teams and external clients
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• Competent in using Microsoft Office
• Proactive, with a solutions-driven approach to problem solving
• Able to remain calm and effective when working under pressure
• Strong commercial awareness and understanding of business priorities
• Team-oriented, with a collaborative and supportive working style
• Customer-focused, with a commitment to delivering excellent service