Customer Service Executive (Ref: PK9257)

CUSTOMER SERVICE EXECUTIVE

SOUTH YORKSHIRE

Salary up to £28,586 + Benefits

Hours: 8.30am-5pm Mon-Thurs, 8.30am-4.30pm Friday.

Our Client is a well-established, innovative and successful designer of primary packaging for major brands in a variety of market sectors in the UK and Overseas.
Currently recruiting for a Customer Services Executive to join their award-winning team to reinforce their strong reputation for combining traditional manufacturing expertise with modern, efficient technology to support niche markets worldwide.

Responsibilities:

• Processing all customer requests in a timely and accurate manner
• Using CRM system to record all correspondence and information
• Chasing and recording forecast information and liaising with Account Managers, Demand Planning and Resort
• Provide support for Account Manager and deal with all correspondence in their absence
• Ensure all Authorisations to Produce are sent and received according to procedure and stock is cleared within the agreed timeframe
• Order entry and liaise with customers on stocks/deliveries/charges and Pro-Forma invoicing
• Maintenance of Customer Pricing
• Prepare small volume quotations and follow up/record feedback
• Obtaining of freight quotations, liaising and booking freight with forwarders to ensure timely collections and export deliveries
• Updating the export freight charges spreadsheet to monitor expenses and profits on export freight
• Filing of paperwork and export documentation, checking all paperwork is correct and liaising with forwarder/customer if any changes are needed
• Ensure all legal documentation requirements are satisfied for export trade
• Staying informed about any updates to international trade procedures, such as changes to Incoterms, tariff codes, geopolitical conflicts that may affect lead times for customers
• Participate in Customer visits as appropriate
• Attend monthly Sales Support Review
• Any other reasonable duties as required

Person Specification:

• Proven experience with export documentation (Export Master preferred)
• Minimum 5 years' commercial experience in a fast-paced, customer-facing sales environment
• Strong commercial awareness and customer focus
• Proficient in Microsoft Office, particularly Excel (intermediate level)
• Excellent organisational skills with the ability to structure and manage reports effectively
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels
• Proactive, detail-oriented, and able to manage tasks systematically
• Ability to respond to customer needs, take ownership, and work effectively within a small team
• Professional, motivated, and results-driven, with a commitment to company values and standardsExcellent attention to detail
• Promotes and is passionate about the values and standards of the business.