Internal Account Manager (Ref: PK9310)

NEW VACANCY! (PK9310)

Our client is a specialist within the design and manufacture of corrugated products and packaging solutions. With many years' experience in product development and production they have earned a commanding reputation as leaders in transit packaging, RRP and POS for FMCG markets.

They are seeking an experienced and commercially focused Internal Account Manager to join our sales team. In this role, you will be responsible for managing and developing a portfolio of major customer accounts with an annual turnover of approximately £2 million. Working closely with the External Sales Manager and Sales Director, you will act as the primary day to day contact for customers, ensuring exceptional service levels, identifying opportunities for growth and coordinating projects from initial quotation through to successful delivery.

The ideal candidate will have experience within POS, FSDUs, CDUs, corrugated packaging or the wider cardboard packaging industry

Key Responsibilities:

• Manage a portfolio of established customer accounts valued at approximately £2 million
• Build and maintain strong customer relationships through regular communication and proactive account management
• Prepare and follow up quotations, ensuring commercial objectives and margin requirements are achieved
• Liaise with customers regarding new projects, product development, pricing, production schedules, and deliveries
• Work collaboratively with the External Sales Manager and Sales Director to develop account growth strategies
• Coordinate internally with design, production, procurement, and customer service teams to ensure successful project delivery
• Identify opportunities to increase sales, improve customer retention, and expand product penetration within existing accounts
• Resolve customer queries and issues promptly and professionally
• Maintain accurate customer records, forecasts, and sales activity within company systems

Requirements:

• Previous account management or internal sales experience
• Experience within corrugated packaging, cardboard packaging, POS displays, FSDUs, CDUs or a related packaging environment
• Strong commercial awareness and customer relationship management skills
• Excellent communication and organisational abilities
• Ability to manage multiple projects and deadlines simultaneously
• Proficiency with Microsoft Office and CRM systems