E-Commerce Executive (Ref: PK9249)

NEW VACANCY! (PK9249)

E-COMMERCE EXECUTIVE

WEST MIDLANDS

SALARY £PLEASE CONTACT ME FOR DETAILS + 10% Bonus Opportunity + 25 Days Holiday plus Bank Holidays

Working Hours: Monday to Friday - 7:30am till 4:30pm

Our client is a leading packaging distributor and supplier specialising in industrial and e-commerce transit packaging solutions. The business has evolved into a fully integrated packaging provider serving customers across the UK and Europe. It offers a comprehensive range of products including corrugated boxes, protective packaging, adhesive tapes, pallet wrap, labels, and packaging automation solutions, with a strong emphasis on sustainability through the use of recycled and recyclable materials.

They are currently looking for an E-Commerce Executive to support and increase the growth and profitability of the company's e-commerce channel through proactive outbound sales activity, GP management and operational support. You will play a critical role in maximising revenue, reducing margin leaks and improving customer responsiveness while supporting the E-Commerce Account Manager during a period of transition and growth.

Key Responsibilities:

• Deliver a high volume of proactive outbound e-commerce sales activity to existing customers, driving revenue growth, increasing order values & improving conversion rates
• Identify and act on opportunities to increase gross profit, reduce margin leakage, and optimise pricing and order quantities
• Manage and support outgoing e-commerce orders, ensuring fast turnaround and an excellent customer experience
• Support the E-Commerce Account Manager with enquiries, quotations and customer communication, enabling focus on higher-value accounts
• Analyse e-commerce sales and order data to identify opportunities for growth, profitability and cross-selling
• Support optimisation of the end-to-end e-commerce customer journey, from enquiry through to post-purchase
• Maintain e-commerce platforms, ensuring accurate product listings, pricing and inventory visibility
• Collaborate with Marketing, Purchasing, and Customer Service teams to improve e-commerce performance and customer retention
• Support the E-Commerce Key Account Manager with day-to-day account activity and customer management
• Uphold and promote company values at all times
• Manage resources effectively to ensure daily workloads are completed efficiently
• Take accountability for achieving assigned targets and KPIs
• Manage and control team budgets
• Comply with company policies and processes, while driving improvements where they hinder business success
• Continuously develop relevant product and market knowledge
• Lead and drive continuous improvement initiatives across the team and wider business
• Fully engage with training and apply learning to improve performance
• Take ownership of personal development through ongoing self-directed learning
• Manage issues and crises effectively, conducting root cause analysis and implementing preventative solutions