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Photo of Catherine Buckley Catherine Buckley is your principle consultant for this vacancy

Up To £30K (Depending on Experience)

Account Manager - Large Format & POS (Ref: SC3112)




Up To £30K (Depending on Experience)

25 Days Holiday + 8 Bank Holidays

Hours of Work: 8:30am To 5:30pm / Monday To Friday

Our client is one of the UK's leading producers of Large Format Displays, POS & POP. They are currently looking to recruit an Account Manager to join their customer service team.


  • Reporting to the Customer Service Director
  • Manage overall responsibility for the day-to-day management of the process & structure of teams required to manage the clients' customers and process of orders.
  • Responsible for creating stable high-preforming teams capable of accurately processing orders and effectively delivering projects.
  • Driving performance and efficiencies of Operational Departments, through improvements to each function as well as coordination and communication between support and business functions.
  • Working with a Team helping them to resolve any employee or customer related issues in a prompt and professional manner whilst also capturing every opportunity for positive feedback and promotion.
  • Liaising with all managers/staff and suppliers across departments as required; internally & externally.
  • Assist the Customer Service Executives in the smooth running of orders ensuring they are compliant at all stages.
  • Hold regular team and department meetings to communicate management requirements and drive improvements.
  • Ensure all staff are working to agreed processes and procedures, and to ensure continuous improvement.
  • Identify and deploy staff training as required.
  • Hold regular team and department meetings to communicate operational requirements and drive improvements.
  • Develop, maintain, update and understand the branch network and suite of products and services the business provides in order to deliver the best product and service to the client.
  • To provide positive support to colleagues and team members and provide clear objectives and guidance for direct reports and colleagues within the wider business.
  • Effectively manage the capacity of the department by monitoring the current activity of the staff.
  • Assess and distribute all internal group orders and enquiries received to the relevant Salesperson or account handler.
  • Maintain a duty of care of staff and ensure that staff are suitable motivated and engaged.
  • Ensure projects are being delivered in a profitable and with a professional approach.
  • Pricing reviews and training to be undertaken to ensure a consistent approach is maintained with the team.
  • Review staffing structure and responsibilities to ensure they're able to meet customer requirements, with adequate staffing levels and skillsets are always in place.
  • Ensure all staff follow financial procedures surrounding invoicing and sales reporting.
  • Support to the General Manager on business KPI reports.
  • Promote a positive culture of health, safety, and environmental compliance.
  • Act in accordance with the relevant Health and Safety policies and procedures, adhering to legislative compliance and company requirements.
  • Promote a positive approach to quality assurance and a 'right first time' mentality.

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