Job Ref: DM398 - Senior Account Manager - Contact Centre Exp in South West

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Direct Mail - Estimating & Customer Services

Posted : 01/10/10

Job Reference

DM398

Area

South West

Package

Up To £28K + Benefits

Senior Account Manager - Contact Centre Exp

Our client is a large privately owned Direct Mail, Fulfilment and Response Handling Company based in the South West. Due to new contract wins they require a Senior Account Manager to manage a small team of Account Managers / Executives and be responsible for accounts worth approximately £1.5 million. You will look after a range of accounts alongside your team across Direct Mail, Fulfilment and Response Handling / Contact Centre clients.

Day to day duties will include:

Be the principle point of contact for your key clients; overseeing projects throughout the range of services required on a day to day basis whilst ensuring the client is kept fully informed.
To manage, brief and support the process of all new accounts in your team.
Ensure all briefs and specifications generated and services provided by yourself and your team conforms to all required and specified standards of quality.
Be the initial point of escalation for any problems within your immediate team and assist in problem resolution and escalation.
Ensure that all invoicing is carried out by you and your team within 48 hours of job completion.
Ensure that all necessary purchase orders are raised by you and your team and all costs are covered.
Responsible for the preparation of detailed written briefs and specifications as required, for Production, IT, Contact Centre and client.

You must have excellent communication / managerial skills along with knowledge of Database Management, Contact Centre Systems and Online / Digital Services.